Returns & Refunds Policy

return policy 90days

We pride ourselves in our product quality with strict quality control in place. To provide you with additional peace of mind, we also offer a 90-Day Return Policy for following reasons.

  • The product customization information does not match or an error in customization.
  • Wrong or lost shipment.

LIMITED COVERAGE

The following reasons are covered by our LIMITED COVERAGE Return/Exchange Policy. Customer is responsible for the return postage fees and replacement postage fees. Shipping fees are non-refundable. A 30% customization fee based on the unit price of each of the returned product shall be deducted when processing the refund.

  • Chose the wrong size for the product.
  • Personal reasons due to personal taste, changed mind, etc.

In such situations, customers also have the option to forgo returning the item and instead request a coupon for their next purchase.

No Return & Exchange Items

The following reasons are NOT covered by our return policy. We are not liable for these issues.
  • Product damage caused by exposure to corrosive substances or chemicals. Product damage by misused, mishandling, or poor maintenance.
  • Items that have been washed, worn, or soiled and damaged resulting from customer’s handling.
  • Not the product itself, but only the other items or gifts included with the order.
  • Products that exceed the return processing time limit.
  • Coupon code or gift card.
  • Partial returns or exchange of products from a set item is not acceptable.
Notes:
  • All returns must be authorized by our Team via Email / Support Center. Returned item without that condition will not be accepted.
  • Please note that due to variations in the display and production processes, the final color of the product may not be an exact match. We anticipate a color accuracy of approximately 70-90%.
return policy procedure

Returns Procedure & Time-Frame

To ensure a smooth returns process, please carefully follow the steps outlined below:

  • If your item is eligible for return (as mentioned above), please submit a ticket in our Support Center, including the following information: Order number, Product name, Reason for return.
  • Our customer service team will respond to your request within 24 hours, providing you with the return address or any additional questions/information related to your case.
  • Once we receive the returned item(s), we will send you an email notification and proceed with either an exchange or a refund within 3 days.
  • Please allow our after-sales team 3-6 business days to process your request.

Notes:

  • For credit card refunds, please allow 7-14 business days for the transaction to be processed.
  • For PayPal refunds, the transaction may take up to 48 hours to appear in your account.

Return Shipping Costs & Address

We strive to provide beneficial services for all our valued customers. Customers from around the world can return their items to our warehouse.

All shipping fees, including those for returns or exchanges, are the responsibility of the customer. Please note that shipping fees are non-refundable.

We recommend contacting your local post office to confirm the actual return shipping fee. We suggest using the most affordable registered airmail method available.

Late or Missing Refunds (if applicable)

If you haven’t received your refund yet, please follow these steps:

  • Double-check your bank account to ensure the refund hasn’t been credited.
  • Contact your credit card company, as it may take some time for the refund to be officially posted.
  • Reach out to your bank, as there may be processing time involved before the refund is reflected.
  • If you have completed these steps and still haven’t received your refund, please contact us at [email protected].

Sale Items (if applicable)

Please note that only regular priced items are eligible for refunds, while sale items cannot be refunded.

Contact Us

For any situations not covered in the above policy, please feel free to email us at [email protected].

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